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  • FAQ - Magento 2

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Thank you for choosing Aheadworks!

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Installing FAQ

To install the extension, follow the instructions below:

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Command Line Installation

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1. Backup your web directory and store database;

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2. Download the FAQ installation package;

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 3. Upload contents of the FAQ installation package to your store root directory;

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 4. Navigate to your store root folder in the SSH console of your server:

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cd path_to_the_store_root_folder

run the following command:

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php -f bin/magento module:enable Aheadworks_Faq

and then:

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php -f bin/magento setup:upgrade
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5. Flush the store cache; log out from the backend and log in again.

Note

In addition to the step 4 of the Installation instructions, the Magento recommended server configuration may be required. In this case, run the following command:

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php -f bin/magento setup:static-content:deploy
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Composer Installation

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1. Log in to your customer account at https://ecommerce.aheadworks.com and navigate to Account -> Composer access;

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2. Configure your store to work with the Aheadworks composer repository:

Add composer repository to composer.json by running:

composer config repositories.aheadworks composer https://dist.aheadworks.com/ in the Magento installation root.

Use a key pair provided as login and pass. You can optionally save them in the global composer auth file.

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 3. You can start using AW composer now.

 For extension names, navigate to Account -> Composer access.

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 4. Open the root Magento directory on your server and send Composer the following command:

composer require <component-name>:<version>

Note: Use the previously copied component name and version.

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 5. Make sure that Composer finished the installation without errors. Flush store cache, log out and log into the backend again.

 

 

 

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Getting around

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The Magento 2 FAQ extension introduces a tab with the most frequently asked questions and answers to them to the storefront:

  • Answer helpfulness rating;
  • Customer group targeting;
  • Multi-column adjustable design;
  • SEO enhancements: metadata; canonical URL's, sitemap, article URL's.

The extension eases the load on a web store's support team by allowing shoppers to find the answers to required questions in a simple and convenient way. Having answered the same question a couple of times, store admins may want to compose a dedicated section with the step-by-step instructions on how to avoid the most frequent issues. Split by custom categories, articles can be composed and edited with the native Magento 'What You See Is What You Get' (WYSIWYG) editor.

Since some articles may be relevant only for particular language audiences (for example, questions on payment methods that are available only for certain countries, worldwide delivery notices that are required only by local customers), they can be created for individual store views. This way, the Magento 2 FAQ module allows targeting particular audiences.

Customers can rate the helpfulness of each article. In case a customer votes the article as not helpful, a custom message will appear offering further assistance.

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