What should one know before migrating Aheadworks RMA for M1 to RMA for M2?
Below, you can see the migration guide with more detailed step-by-step description.
Migration Process Explanation
The migration process consists of two stages.
Stage 2. Migration
Requests data is transferred as it is with the preservation of the order_id, customer_id, product_id, and store_id fields. Therefore, it is important that all orders, products, customers, and stores match each other.
When you transfer request statuses, the following conformance pattern is used:
RMA extension comes ready for work right after installation.
Once installed RMA extension introduces My Returns section to the customer account page and Create New Return link to the store footer. Both links lead to creating new RMA request.
Along with My Returns section and Create New Return link customers can request an RMA from order details page of My Orders account section.
Let's request an RMA from the My Returns section. To do this click button.
On the Select order to create RMA screen specify the order you want to request an RMA for.
Next, select order item(s) and specify the item quantity (if several). At this very step specify an RMA Resolution - Refund or Replacement - and select Package Condition. These are the Custom Fields that come with RMA extension by default.
Once done, click button to proceed to the next step.
When the items are selected and custom fields are filled in you can add a message to your request, the message will be emailed to the store administrator.
Once done, click button.
RMA request has been submitted.
All the RMA request information allong with the messages thread can later be found under My Returns section.
Statuses and Email Templates
As it has been mentioned previously RMA extension comes set up and ready for work right after the installation. However, if it is required you can always adjust RMA request statuses and edit the notification emails sent to both customer and store administrator to correspond your requirements.
There are seven RMA request statuses, each defining particular stage of the RMA process.
Depending on the request type it is also possible to send an email notification to customer, store administrator or both.
Along with defining email templates for email notifications, it is also possible to edit the request thread message to be displayed upon RMA obtaining particular status.
In the Getting Around section when submitting an RMA request you have been suggested to fill in RMA Resolution, Package Condition and Reason for asking RMA.
These are all pre-defined Custom Fileds that come with the RMA extension by default and can be edited here at Custom Fields section.
Along with editing the Custom Fields that come with the extension by default you can also create additional Custom Fields depending on the products or services you are offering.
To create a Custom Field click button:
Once done with the Custom Attribute click button.
The Custom Field has been created and can now be found at the set area of the RMA request page.
The Canned Responses section allows creating fast responses to be used for status updates and other simple messages sent to customers. On the Canned Responses page, you can manage existing responses either individually or massively and create new canned responses.
The Select drop-down of the Action column allows you to edit or delete individual responses, while the Actions drop-down leftwards makes it possible to change status or delete several selected responses at once.
Creating a New Canned Response
In order to add a canned response tap the 'Add Canned Response' button and enter the 'New canned response' page. The page allows you to enable the response, provide its title, Magento store view, and response content.