The Magento 2 RMA extensionenables merchants to comprehensively arrange the return merchandise process in their web stores. Customers are provided with an individual frontend section from which where they can create return requests. Store admins can arrange all RMA requests from the backend by adding custom from to an RMA request form, communicating with customers on particular request issues in the dedicated chat area. Both customers and admins can be notified of order status updates by email if the conforming option is enabled in the extension’s settings, and sending email alerts while requests are processed.
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